Per your description, please allow us to make a brief explanation as below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days.

Wondershare values each customer's benefits and we'll do our best to help you out.

We understand it would be very frustrating when you are unable to fix your phone with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. If anything needs further help, please feel free to reach us at and we are always happy to help!

To take care of your concern, we'd like to recommend an alternative to you- Download Recoverit V9.5 free version from the link below, which supports recovering 100 MB of files for free, hope it can meet your need. In order to bring more cool and powerful features to our users, our R&D team is always writing codes until late at night every day, seek your understanding based on our large investment of time and energy. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for the users to scan files to confirm if it meets their requirements before purchasing. Per your description, please allow us to make some explanations as below. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Reply from Wondershare Updated 2 days ago

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